"Don't fear failure so much that you refuse to try new things. The saddest summary
of a life contains three descriptions: could have, might have, and should have".
– Louis E. Boone

Stress and Conflict Management

Change the Behavior, Change the Conflict

The key component of this program is The Conflict Dynamics Profile® (CDP), a 360-degree feedback instrument which assesses effective and non-effective responses to workplace conflict and identifies causes of interpersonal conflict. The instrument is for individuals who want (or need) to understand how they manage and cope with conflict and how their actions are interpreted by others. Unlike most conflict instruments on the market which examine styles, the CDP focuses exclusively on the behaviors people typically display when faced with conflict.
The Conflict Dynamics Profile® produces a complete "conflict profile" by providing feedback on:

  • what provokes an individual (Hot Buttons)
  • how that individual perceives the way s/he typically responds to conflict
  • how others view that individual responding to conflict
  • how the individual responds before, during and after conflict
  • which responses to conflict have the potential to harm one's position in a particular organization

As a psychometrically sound instrument, the CDP shows solid evidence of reliability and validity and has been normed against a variety of organizations. Easily completed in 20-25 minutes, the CDP comes with a thorough Development Guide offering practical tips and strategies for strengthening conflict management skills. Applicable for all types of organizations, the instrument can be used within the context of an existing training program, as a stand-alone assessment for an individual or group of employees, or as part of a coaching intervention. The Profile is used by the Center for Creative Leadership (CCL) ® in its Foundations of Leadership Program.

Applications:

  • Leadership Development
  • Conflict Resolution
  • Career Development/Individual Coaching
  • Teambuilding
  • Organizational Development
  • Change Management
  • Succession Planning
  • Needs Analysis
  • Relationship Counseling

Objectives:

Participants will have a greater awareness of their behavior in conflict situations, both from a personal perspective and if they so choose, from the viewpoint of their peers, supervisors and subordinates.
Participants will be able to:

  • Modify responses to conflict situations
  • Increase individual satisfaction with self and work
  • Improve the quality of relationships
  • Enhance cooperation and communication
  • Improve emotional and physical health and well-being